We are excited to announce our second successful salesforce knowledge public solution! For those unaware, salesforce knowledge is salesforce.com’s cloud knowledge base management software solution. Knowledge takes the previously used Solutions, and amplifies them, allowing customers to easy search an online knowledgebase, vote on articles up or down, and perform case deflection.
Our first public knowledge implementation for ShoretelSky has created a buzz of activity. You can read about it here
Presented with our next challenge, we worked with the folks over at Spectracom. Spectracom is a global provider of unique and precise solutions for positioning, navigation, and timing applications related to GPS and the expanding eco-system of global navigation satellite systems. They precisely synchronize, simulate and navigate. Similar to Shoretelsky, Spectracom was challenged with being able to push salesforce’s knowledge solution online, while creating a visually appealing and consistent branding throughout.
Previously, we worked with salesforce knowledge and Twitter Bootstrap , however, Spectracom was leveraging DotNet Nuke as its content management system. Fortunately, we were able to leverage our salesforce knowledge framework and launch the project with success!
Spectracom now has a fully indexed, searchable, and categorized knowledge solution managed entirely in salesforce.com.
Spectracom’s public knowledge solution can be seen at http://support.spectracomcorp.com
Are you looking for assistance in building a custom salesforce knowledge solution? Fill out the form below and we’d love to work with you.